Your private health information is confidential.

We and your doctor take the confidentiality of your personal information seriously. Your health information will not be released without your prior consent.

Any request for your information may require identity checks and confirming your consent. We and your doctor apologise if these requirements may be inconvenient or delay responding to requests for information.

There are rare exceptions where your information may be released without your permission, such as in response to a court order.

Patient health information is handled in accordance with our privacy policy and the Australian Privacy Principles. Please contact us for our full privacy policy.

Feedback and complaints

We aim to continuously improve the facilities and services we provide to the independent doctors who consult from the practice. All feedback is welcome, both positive and constructive. You can ask to talk to our practice manager if you wish to provide feedback.

Any complaints are taken seriously. Formal complaints are best made in writing and as soon as possible from when you became aware of the issue, so that it can be addressed promptly. 

We will acknowledge your complaint within 3 working days and aim to have investigated within 40 working days of the date it was received. If we expect it to take longer we will explain the reason for the delay and tell you when we expect to finish. You will receive a final letter with the outcome of any practice investigations.

If unresolved problems remain, you can contact the Health Complaints Commissioner:

  • GPO Box 960, Hobart, 7000.

  • Ph: 1300 766 725 

or by visiting the Health Complaints Commission website